Frequently Asked Questions

Get your questions, quickly covered.

Supportmatch Homeshare coordinators have extensive experience in matching people. Supportmatch offers a very personalised service to both Householders and Homesharers giving the reassurance that we will always be there to help. The support and monitoring service we provide is continuous and effective. The coordinators will ensure that everybody is treated fairly and offer options whenever possible.

After the submission of the application form a Supportmatch coordinator will be in touch to further refine the requirements. Once we have fully identified the Householders needs and the Homesharers needs, we will then suggest possible matches. Supportmatch Homeshare will then introduce Homesharers to the Householder and arrange a meeting between the two parties. The Householder is welcome to interview more than one Homesharer if they wish. The Householder’s family can also be involved in the interview process. If the Householder is happy with the Homesharer of their choice and the Homesharer is compatible then a suitable start date can be agreed.

The Householder provides a spare room to the Homesharer. The bedroom will need to be furnished with a bed, storage for their clothes and a desk. The Householder will ensure that the property has an up to date gas alarm. The householder will also allow the Homesharer the use of common areas such as kitchen, living area and bathroom (where a private bathroom is not available). The Householder will provide the Homesharer with some space in fridge and cupboards for their food and kitchen utensils.

The Homesharer needs to provide 10 to 15 hours of their time every week helping with tasks such as cooking, cleaning, shopping, light DIY, gardening, looking after pets, dog walking, admin duties and most of all companionship. The hours can be flexible and are usually agreed between the householder and the homesharer from the very beginning. Where needed Supportmatch can provide help and guidance in setting up a weekly schedule. Homesharers are not to be involved with any personal care.

Supportmatch Homeshare selects homesharers via our application process. Homesharer’s are interviewed and fully vetted (Homesharers will undertake a DBS check and provide professional and character references) to establish their suitability. Homesharers are carefully matched to Householders taking into account the personality, interests, working hours and background of the individuals.

Supportmatch charges are competitive and affordable. A monthly fee of £99 is charged to the Householder and £159 to the Homesharer. Both Householder and Homesharer are charged a one-off £30 registration fee. There are no other extra charges. The fees are paid directly to Supportmatch and there is no exchange of money between the Householder and the Homesharer.

Supportmatch does not receive any form of funding, so it is necessary for us to charge a fee to sustain the service. The fees are used to pay Supportmatch staff in providing a professional and complete Homeshare service that also operates out-of-hours emergency support for our Householders and Homesharers.

Both the Householder and the Homesharer will receive support throughout the whole arrangement. If the match does not work Supportmatch will find a replacement as soon as possible for both the Householder and the Homesharer where applicable.

Your council tax might be affected if you receive the 25% single person’s allowance. Councils have different regulations and as homesharers are deemed to be volunteers some councils have agreed to have the homesharers exempt from paying council tax. However, we would suggest that you call your local council to discuss your personal circumstances directly. You can also ask a Supportmatch coordinator for further advice.

Yes. An Agreement is signed between the Householder and the Homesharer. Terms of Service between the Householder and Supportmatch and the Homesharer and Supportmatch will also need to be signed. The Agreement’s purpose is to set up rules between the two parties to facilitate a respectful and mutual arrangement of cohabitation.

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