What We Do
Our homeshare matching process:
The aim is to set up a mutual arrangement (and legal agreement) between householder and homesharer which is both flexible and signed-off between the two parties. Supportmatch coordinators help broker the arrangement to ensure a successful match.
After registering with Supportmatch, the first step is a face-to-face meeting with our coordinator. Once we have identified the needs of the householder and the skills/requirements of the homesharer our coordinator aims to find the best suitable match. This takes 2 to 4 weeks.
Our extensive lists of homesharers are carefully selected, subject to a very thorough vetting system. We take great care over each homesharer’s requests and needs in order to create a successful match.
Once a householder and homesharer are matched our aim is to facilitate their relationship by offering a regular monitoring service for the duration of the match (usually 6 to 12 months, but matches can go on for a second or third year if required).
We are an accredited, experienced provider of the service and meet the standards required to deliver an effective service:
• DBS (criminal record) and background checks completed by all the Homesharers
• We seek 2 references
• We interview carefully and involve the householder and their family in the process
• We stay in touch and respond to issues promptly