TERMS & CONDITIONS FOR HOUSEHOLDERS
These Terms and Conditions apply to your application for Supportmatch Homeshare Services. By submitting your application, you agree to these Terms.
1. Definitions
1.1 Householder: An individual introduced by Supportmatch Homeshare Ltd who offers accommodation in exchange for an agreed level of domestic help and companionship. This includes any legally appointed representative where applicable.
1.2 Homesharer: An individual who provides companionship and domestic help (e.g., light cooking, cleaning, shopping) in exchange for accommodation and shared living with the Householder.
1.3 Property: The residence of the Householder shared with the Homesharer.
1.4 Homeshare: The mutual arrangement between the Householder and the Homesharer, facilitated by Supportmatch
2. General Terms of the Homeshare Arrangement
2.1 The Homeshare arrangement is voluntary and mutually beneficial.
2.2 The Homesharer is not expected to pay rent but may contribute modestly towards increased utility or council tax if agreed.
2.3 No payment is made to the Homesharer for their support.
2.4 Where a Power of Attorney applies, official documentation must be supplied to Supportmatch.
3. Duties and Responsibilities
3.1 Homesharers do not provide personal or professional care.
3.2 The Householder is responsible for ensuring the Property is safe, habitable, and adequately insured.
3.3 It is recommended that a Gas Safe registered engineer must inspect the boiler annually, and all fixed electrical installations must be safe.
3.4 It is recommended that the Householder has buildings and contents insurance in place.
4. Cancellation and Refund Policy
4.1 If the Householder cancels after a Homesharer has been engaged but before they move in, a one-month fee remains payable to Supportmatch.
4.2 The first monthly payment is non-refundable, regardless of the cancellation timing.