Privacy Policy & GDPR Notice 

Last Updated: October 2024 

We’re updating our Privacy Policy to reflect changes that strengthen your privacy rights and provide greater transparency regarding how we collect, use, and store your personal information. These updates also ensure our compliance with the General Data Protection Regulation (GDPR), which came into effect on 25 May 2018. 

 

Who We Are 

Our website address is: https://supportmatch.co.uk 

Supportmatch Homeshare is committed to protecting your personal data and being transparent about how we collect and use your information in line with our legal obligations. 

 

Key Updates in This Policy 

• Clearer explanation of the data we collect and why 

• Transparent information about who we share your data with 

• Greater clarity on how long we store your data 

• Detailed instructions on how you can exercise your data rights under GDPR 

 

What Information We Collect 

We may collect the following personal and sensitive information: 

• Identity Data: Name, contact details including email address and telephone number 

• Demographic Data: Postcode, preferences, interests 

• Family Information: Details of relatives where relevant 

• Photographic Data: Images or photo identification you submit 

• Sensitive Data (Special Category): Medical information, gender, religion, race, sexual orientation, criminal records, ID documents, and credit data 

This information may be collected via: 

• Direct interactions (e.g. filling forms, emails, phone calls) 

• Use of our website or mobile applications 

• Correspondence (postal or electronic) 

 

Device Information We Collect 

When you visit our website, we may automatically collect: 

• IP address, browser type, time zone 

• Pages viewed, referring URLs, and interaction metrics 

• Cookies (see more at www.allaboutcookies.org) 

• Log files containing device and browsing details 

 

How We Use Your Information 

We use your information to: 

• Deliver our services 

• Respond to enquiries 

• Manage client records 

• Monitor service quality 

• Comply with legal obligations (e.g., tax, safeguarding) 

• Detect and prevent fraud 

• Enhance user experience and safety 

We may also combine your information with data from third-party partners for service improvement and fraud prevention. 

 

Who We Share Your Data With 

We will not share your data without appropriate consent unless legally required or permitted. Your data may be shared with: 

• Internal staff involved in service delivery 

• Third-party service providers (e.g., cloud storage, database services) 

• Regulatory or government bodies, where required by law 

We ensure any data shared externally is processed in accordance with GDPR and our own privacy standards. 

 

How Long We Store Your Data 

• Personal and enquiry data are retained as long as necessary for service delivery, recordkeeping, and legitimate interests. 

• Financial and legal data will be kept in accordance with applicable laws (e.g., tax and accounting regulations). 

• Data may be retained longer if necessary for historical, research, or statistical purposes. 

You can request that we erase your personal data, subject to our legal obligations. 

 

Your Data Rights 

Under GDPR, you have the right to: 

• Access your personal data 

• Request correction or deletion 

• Object to or restrict processing 

• Withdraw consent at any time 

• Lodge a complaint with the Information Commissioner’s Office (ICO) 

For any data-related queries or to exercise your rights, please contact us at:
📧 info@supportmatch.co.uk 

 

Policy Updates 

This policy may be updated from time to time. While we may not notify you of every small change, we recommend you review this page periodically for the most current version.

Thank you,
Supportmatch Homeshare Team