HOW WE HELP
Supportmatch successfully matches people in need of companionship and support with young and mature adults, students, working professionals and those that have retired yet wish to continue being active and productive in the community.
Supportmatch Homeshare was created to help address some very significant social welfare challenges that people from all walks of life struggle to cope with everyday.
SOCIAL WELFARE ISSUES WE HELP WITH
Homeshare is a simple and effective solution that solves the companionship and support needs of the people in our community, and consequently addresses the needs of single professionals and mature students looking for affordable accommodation.
Our selection, assessment and screening process helps us identify the essential qualities in people that have a naturally caring and helpful inclination towards others, with a willingness to devote some of their spare time to give help and support to someone that needs it.
Supportmatch Homeshare is quite unique in that we provide a 24 hour a day, 7 day a week emergency On-Call service to both the Householder and the Homesharer – we are only a phone call away.
EXPLORE OUR SERVICES
WE ARE HERE TO HELP
A Householder is someone that wishes to continue living independently at home with the added benefits of companionship and support with daily tasks and activities that enhance their independence and wellbeing.
Homesharers provide live-in help and support and in exchange our Householders provide a room and use of the facilities at the property.
Supportmatch Homeshare uses its resources to find, screen and vet suitable Homeshare candidates that are able to provide the tailored support and companionship services to our Householders. In exchange the Homesharer is provided with safe and suitable accommodation.
The profiles of suitable Homeshare candidates is assessed and a short list is created of Householders and Homesharers that have a strong compatibility match in areas of personality, underlying qualities and their ability to provide help and support to the Householder.
The matching process continues into the planning and scheduling of meetings between the Householder and shortlisted compatible Homesharers. A successful match happens when both Householder and Homesharer mutually agree to proceed with the Homeshare Scheme.
The process is finalised with the signing of contracts that formalise the arrangement and ensures that the agreed schedule of support and accommodation exchange is clearly documented and understood. We supervise the process every step of the way.
The Householder and Homesharer then decide on a suitable start date to begin the arrangement and a move-in date for the Homesharer is confirmed. Supportmatch continues to monitor and oversee the arrangement and ensures the match is a success by working closely with the Householder and Homesharer throughout the term of the arrangement.
FOR SUPPORT THAT WORKS
Homesharers cannot offer professional or medical care under the Homeshare Scheme. This is because in the majority of cases Homesharers are not professionally trained or qualified to provide these services.
MEET OUR TEAM
MATCHING PEOPLE WHO NEED SUPPORT WITH THOSE WHO CAN GIVE IT
Zaira De Novellis
Zaira De Novellis holds a Bachelor’s degree in History and Foreign Languages, and is a Managing Director and Co-founder of SupportMatch Homeshare.
Sibel Whitehead is a Managing Director and Co-founder of Supportmatch Homeshare. She is also a qualified nurse and has passionately worked in adult care and support.
Ann Henrietta Quayle
Ann Henrietta Quayle recently joined the team at Supportmatch as Head of Outreach. She was born in Japan and was educated in an international community.
FREQUENTLY ASKED QUESTIONS
WHY SUPPORTMATCH HOMESHARE?
Supportmatch Homeshare coordinators have extensive experience in matching people. Supportmatch offers a very personalised service to both Householders and Homesharers giving the reassurance that we will always be there to help. The support and monitoring service we provide is continuous and effective. The coordinators will ensure that everybody is treated fairly and offer options whenever possible.
HOW DOES HOMESHARE WORK?
After the submission of the application form a Supportmatch coordinator will be in touch to further refine the requirements. Once we have fully identified the Householders needs and the Homesharers needs, we will then suggest possible matches. Supportmatch Homeshare will then introduce Homesharers to the Householder and arrange a meeting between the two parties. The Householder is welcome to interview more than one Homesharer if they wish. The Householder’s family can also be involved in the interview process. If the Householder is happy with the Homesharer of their choice and the Homesharer is compatible then a suitable start date can be agreed.
WHAT DOES THE HOUSEHOLDER NEED TO PROVIDE?
The Householder provides a spare room to the Homesharer. The bedroom will need to be furnished with a bed, storage for their clothes and a desk. The Householder will ensure that the property has an up to date gas alarm. The householder will also allow the Homesharer the use of common areas such as kitchen, living area and bathroom (where a private bathroom is not available). The Householder will provide the Homesharer with some space in fridge and cupboards for their food and kitchen utensils.
WHAT DOES THE HOMESHARER NEED TO PROVIDE?
The Homesharer needs to provide 10 to 15 hours of their time every week helping with tasks such as cooking, cleaning, shopping, light DIY, gardening, looking after pets, dog walking, admin duties and most of all companionship. The hours can be flexible and are usually agreed between the householder and the homesharer from the very beginning. Where needed Supportmatch can provide help and guidance in setting up a weekly schedule. Homesharers are not to be involved with any personal care.
HOW DOES SUPPORTMATCH SELECT HOMESHARERS?
Supportmatch Homeshare selects homesharers via our application process. Homesharer’s are interviewed and fully vetted to establish their suitability. Homesharers are carefully matched to Householders taking into account the personality, interests, working hours and background of the individuals.
HOW MUCH DOES IT COST?
Supportmatch charges are competitive and affordable. A monthly fee of £99 is charged to the Householder and £159 to the Homesharer. Both Householder and Homesharer are charged a one-off £30 registration fee. There are no other extra charges. The fees are paid directly to Supportmatch and there is no exchange of money between the Householder and the Homesharer.
WHAT IS THE FEE USED FOR?
Supportmatch does not receive any form of funding, so it is necessary for us to charge a fee to sustain the service. The fees are used to pay Supportmatch staff in providing a professional and complete Homeshare service that also operates out-of-hours emergency support for our Householders and Homesharers.
WHAT IF THE MATCH DOES NOT WORK?
Both the Householder and the Homesharer will receive support throughout the whole arrangement. If the match does not work Supportmatch will find a replacement as soon as possible for both the Householder and the Homesharer where applicable.
WILL HAVING A HOMESHARER AFFECT MY COUNCIL TAX OR HOUSING BENEFIT?
Your council tax might be affected if you receive the 25% single person’s allowance. Councils have different regulations and as homesharers are deemed to be volunteers some councils have agreed to have the homesharers exempt from paying council tax. However, we would suggest that you call your local council to discuss your personal circumstances directly. You can also ask a Supportmatch coordinator for further advice.
IS THERE A CONTRACT?
Yes. An Agreement is signed between the Householder and the Homesharer. Terms of Service between the Householder and Supportmatch and the Homesharer and Supportmatch will also need to be signed. The Agreement’s purpose is to set up rules between the two parties to facilitate a respectful and mutual arrangement of cohabitation.
"I don't think you could have matched me with anyone more perfect. She has an incredible mindset and we have a lot of books in common that we have read. I love that what I learned through life is now helping me to help and empower P”.
“Supportmatch have provided an excellent service finding homesharers for my 91 years old mother. They work hard to find a suitable match and continue to give support afterwards to ensure that the arrangement is working well. I would thoroughly recommend them”.
“I have felt very supported by Supportmatch Homeshare and I highly recommend them. They genuinely care about making the best match and put your welfare and the home owner’s welfare first. A really fab agency! My experience of Homeshare has been very positive being able to give something back to society, helping an elderly person feel more secure in their home and being able to be a companion and a friend. At the same time it has enabled me to save up and buy my own home which I hope to move into in the near future. Without this scheme I wouldn’t have been able to do this. This is a great scheme”.
Supportmatch found us an excellent mature lady who seems to fulfil all the criteria. I would sincerely recommend her organisation to anyone with a spare room who requires some help but does not yet need a carer. Please feel free to phone me if you wish further information
Certainly the homesharers made a real difference to my mum in her home and indeed we have kept in touch with two of them now even though it is over a year since they moved on. I think homeshare is a very helpful option that fits well to support more formalised care. It helped keep our elderly mum in her home longer than I think she would have otherwise, primarily because of the company and the stories of the outside world that our homesharers brought back after a day at work. I believe that expectation being made very clear at the outset is probably the key. We as a family, along with Zaira, our Supportmatch Coordinator put a lot of effort into setting up each time and we believe that was invaluable. Thank-you for everything.
We choose Supportmatch Homeshare as it was the only company who would be prepared to seriously look for a home share in the Croydon area, they were excellent, every support was given when needed and the coordinators managed to find a solution to any problems that occurred.
“I am delighted with the lovely lady Supportmatch found to live with my 91 years old mother. They get on so well and she keeps house beautifully, it has never sparkled like that before and she also cooks and generally keeps an eye out for Mum – it’s a great peace of mind for me that Mum has someone sleeping there and is looking after her so well – thank you!”
SUPPORTMATCH COORDINATORS ARE HERE TO HELP. IF YOU HAVE ANY QUESTIONS PLEASE DO NOT HESITATE TO EMAIL OR TELEPHONE US